A person’s psychological and emotional states influence their willingness to cooperate with healthcare professionals and undergo necessary treatment procedures. This is why patient experience in hospitals is so important. Patients displeased with the service they receive will likely hesitate over something as simple as a follow-up X-ray. Happy patients, on the other hand, will look forward to succeeding appointments.
Healthy communication and meaningful relationships between healthcare professionals and patients are integral to positive experiences, but so is providing convenient and efficient service with the help of technology. Here are some ways technology can help you improve patient experience:
Streamline administrative processes
Even with the best doctors and nurses on your team, patients may still get frustrated with your company because of factors unrelated to the quality of care you provide. These issues could include pre- and post-visit administrative tasks, such as scheduling appointments, settling payments, and processing insurance requirements.
Take scheduling appointments, for instance. Some patients wait for a long time on the phone for an operator to book them an appointment. Resolve this inconvenience by setting up a page on your website, a chatbot, a patient portal, or your very own app where patients can make appointments online. You can also provide key information (such as crucial insurance-related documents) and support cashless payment options through these solutions.
You can even upgrade your call center with automated prompts that direct callers to the departments they want to reach or provide the information they need. A caller who just wants your address, for instance, doesn’t need to wait on the queue, as you can program the automated system to readily provide this information.
Healthy communication and meaningful relationships between healthcare professionals and patients are integral to positive experiences, but so is providing convenient and efficient service with the help of technology.
Provide telemedicine services
Because of the ongoing pandemic, old and immunocompromised patients may not be able to physically visit your clinic or hospital. This shouldn't stop you from giving them the care they need, however. You can use HIPAA-compliant video conferencing tools like Zoom for Healthcare and RingCentral for Healthcare to connect these patients with their doctors. These tools allow physicians to access their patients’ records, provide recommendations, and do many of the things they do in in-person consultations.
Ensure patient compliance and safety
Regularly taking maintenance medications is crucial to the safety and well-being of people with chronic diseases like hypertension and diabetes. Not all patients, however, are able to consistently follow through with their drug regimen.
Remind patients to take their medication using SMS, email, or chat apps. You can also use this service to prevent medication errors, especially in elderly people, by sending electronic prescriptions straight to the patients’ pharmacists.
Entertain and educate patients with gadgets
Placing tablet computers and other interactive gadgets in your hospital’s waiting room or bedside tables can be very helpful to your patients. You can fill these gadgets with entertaining content that will help your patients lighten up and relax.
You can also incorporate videos, infographics, and other educational content about various health conditions, medications, and treatment procedures. Fear of the unknown prevents many patients from seeking out proper healthcare or being at ease with these doctors. Giving them the right information can help dispel these fears and prepare them for treatment.
Personalize your services using data
Healthcare analytics lets you discover a wide range of insights, including customer demographics, your patients’ behaviors and preferences, and even the quality of service your team provides, among others. This data allows you to improve your processes and offer services that address your patients’ needs. For example, letting your team track common symptoms and past findings can help them expedite diagnosis.
Needless to say, you’ll have to take the necessary steps and precautions to protect this information from exposure, loss, and theft, lest your healthcare company face severe penalties and suffer reputation damage. Technologies like the cloud and solutions like managed IT services can help you secure your data multiple cyberthreats.
Cutting Edge Network Technologies provides advanced solutions that help companies in the healthcare sector improve their processes and serve their customers better. Discover how we can help your business improve and grow by downloading this free eBook today.